Frequently Asked Questions
These are some questions we come across quite often. If you are unable to find an answer to your query, please contact us on tiffany@madebytiffany.co.uk and we will be happy to assist
Each of our custom cake quotes are valid for 14 days. We require a 50% deposit to secure your cake order. Final payment is required 2 weeks before.
If you need to cancel your cake order, please let us know as soon as possible. If your order is cancelled two weeks prior of the agreed pick-up/delivery date, then the full refund will be returned. If you cancel within one week, 25% of the deposit will be forfeited (except under special circumstances which will be determined on a case-by-case basis). For cancellations 3 days prior, a 50% deposit will be forfeited as planning, purchasing, and some baking would have already begun.
Basically with custom cakes, I work with you to create a unique celebration cake that can be adorned with cake toppers, decorations, blooms etc to fit your occasion. A day cake is a standard cake designed by me and no changes can be made or customised.
Currently we don’t make cakes that are gluten, dairy, vegan or nut-free; nor is our kitchen a nut-free zone. If you (or your guests) have a specific allergy or intolerance, please let us know upon ordering your cake.
Yes, we do deliver cakes! Please contact us in regards to your delivery requirements and we will always aim to accommodate.
To help with the transport of your cake, your cake comes on a cake board and in a box. Always travel with your cake on a flat surface, and you will need to make sure your car is well air-conditioned. Made by Tiffany takes no responsibility for any cakes that are damaged once they leave the premises. When it comes to storage, please store your cake in a cool place but remember that it will be best served at room temperature.
As soon as possible! I bake all cakes by hand and they are all custom made; therefore, places are limited. If you send me your cake order as soon as possible, I can add it to my calendar.